Messages
On this page
Fly sends a handful of its own messages that are not questions: what a respondent gets when their answer is rejected, when they write in while the survey is paused, and when they arrive after the survey has closed. All of them can be rewritten — which matters most when your survey is not in English.
Where you set them
In Typeform, not in the Fly dashboard. Open the form in Typeform and edit its custom messages (under the form's language and messages settings). Fly reads them when you import the form, so re-import the form after changing them.
You only need to set the ones you want to change; anything you leave alone keeps its default English wording.
The messages Fly uses
| Message key | When it is sent | Default |
|---|---|---|
label.error.mustSelect |
The respondent typed something instead of tapping one of the options — Multiple Choice, Yes/No, Legal, scales. | "Sorry, please use the buttons provided to answer the question." |
label.error.mustEnter |
A free-text or Date answer could not be accepted. Also the fallback for anything with no more specific message. | "Sorry, that answer is not valid. Please try to answer the question again." |
label.error.range |
A Number question got something that is not a number, or a number outside its min/max/integer rule. |
"Sorry, please enter a valid number." |
label.error.emailAddress |
An Email question got something that is not an email address. | "Sorry, please enter a valid email address." |
label.error.phoneNumber |
A Phone Number question got something that is not a dialable number. | "Sorry, please enter a valid phone number." |
block.shortText.placeholder |
The respondent wrote in while the survey was paused on a statement, a wait, or a link — and that question has no responseMessage of its own. |
"Sorry, I can't accept any responses now." |
label.buttonHint.default |
The friendly nudge sent to a respondent who has gone quiet. | "Hello, we just wanted to send a friendly follow up. If you would like to stop the survey, just ignore this message and we won't bother you again." |
label.error.mustAccept |
Anyone who writes in after the survey's End Time has passed. | "We're sorry, but this survey is now over and closed." |
Warning
One message is set per question, not here. responseMessage — what a
respondent gets if they write in instead of tapping a link, watching a video, or
waiting — is written in that question's own Description box. See
Question Types. Where a question sets
responseMessage, it is used in place of block.shortText.placeholder.
Survey over
The message sent to everyone who writes to the chatbot after the survey's End
Time is label.error.mustAccept. Set the End Time itself under
Form Settings.