Reference

• Creating a SurveyAll surveys in Fly are currently created by importing a survey from Typeform.
• ShortcodesA shortcode is the name a form goes by. It is how Fly knows which survey to start when someone arrives, and it is the thing a recruitment ad, a test…
• ChannelsA Fly survey is written once and can run on more than one messaging app. The questions, the logic, the timeouts, the payments and the exported data are…
• WhatsApp SurveysFly runs surveys over WhatsApp as well as Messenger. The survey itself is the same survey — same Typeform form, same shortcode, same export. What is…
• Question TypesEvery question in a Fly survey is written in Typeform. Simple questions are just Typeform question types — you pick "Short Text" and you are done.…
• Media LibraryThe Media tab in the dashboard is where you upload the images, videos, audio and documents your survey sends to respondents. You upload a file, you…
• Form SettingsThe settings picked when creating a form cannot be changed once the form is created. Instead, create a new "version" of the form by clicking the new…
• TimeoutsAn absolute timeout fires at a certain time for all survey takers. You must write the time in a SQL-recognizable format, using UTC time, like so:
• Hidden FieldsEvery respondent carries a set of hidden fields from the moment their conversation starts. Some come from the link or ad that brought them; the rest…
• MessagesFly sends a handful of its own messages that are not questions: what a respondent gets when their answer is rejected, when they write in while the…
• Default Page ResponseWhat happens when someone opens a chat with your Facebook Page, or messages your WhatsApp number, without a survey reference?
• RandomizationEach respondent is given a set of random numbers, known as a "seed". Seeds work via hidden fields. Create a hidden field named seedN, where N is…
• Incentive PaymentsA payment question pauses the survey, sends the payment, and picks the survey back up when the provider answers.
• BailsA bail is an automated rule that moves participants who match a condition from one form to another. Bails are how Fly re-enters users who are stuck,…
• MonitoringThe Monitor tab is where you watch a survey's participants as they move through it. It shows you which state every respondent is currently in, lets you…
• TestingTo test a survey, you start it yourself the same way a respondent would. How you do that depends on the channel.
• Downloading DataTo download response data from a survey, click the EXPORT button.
• APIThe Fly dashboard exposes a REST API that lets you programmatically download survey response data from your own scripts and notebooks. It is the same…